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cd//dvd drives not working

#1 User is offline   corjello 

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Posted 04 August 2005 - 09:56 PM

i was screwing around last night in the advanced stuff, and somehow i managed to make my cd and dvd drives stop working. I went into to trouble shooting and it said my drivers were missing or corrupted. Go Figure :blink: i tried running windows update to grab them through that, but it didnt work. any one have any idea where i can get them?

1st drive: Sony dvd-Rom DDU1615
2nd drive: Philips dvd+-RW DVD8631


Thanks for the help
)corjello(
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#2 User is offline   Capman 

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Posted 04 August 2005 - 10:17 PM

I believe all optical drives use windows drivers, so you could try removing the two drives from Device Manager, reboot the computer, when it has reloaded, windows will find the drives again and load the respective drivers for them.

You might want to wait for a more definate answer though before doing this.
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#3 User is offline   Sniper 

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Posted 06 August 2005 - 03:27 AM

CaPMan, on Aug 4 2005, 05:17 PM, said:

I believe all optical drives use windows drivers, so you could try removing the two drives from Device Manager, reboot the computer, when it has reloaded, windows will find the drives again and load the respective drivers for them.

You might want to wait for a more definate answer though before doing this.

While in Device Manager, go to Properties on each drive and check Device Usage to be sure they are enabled.
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#4 User is offline   corjello 

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Posted 06 August 2005 - 04:29 PM

well, poo. removing them and rebooting didnt do it, and they ar enabled.
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#5 User is offline   Andavari 

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Posted 06 August 2005 - 06:44 PM

In the Device Manager right click a CD/DVD drive and click Troubleshoot to bring up Windows Help topics.

Also right click a CD/DVD drive in Device Manager and click Scan for hardware changes.
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#6 User is offline   corjello 

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Posted 06 August 2005 - 07:17 PM

neither worked.. i am going to find the cds that came with the computer and see if they have the drivers on there. if not im lost for a solution. i even went on dells site and pulled up my computer and downloaded the drivers, but they said no devices were found...
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#7 User is offline   Andavari 

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Posted 06 August 2005 - 07:38 PM

What were you doing to cause such a problem? Just curious.
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#8 User is offline   Andavari 

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Posted 06 August 2005 - 07:44 PM

corjello, on Aug 6 2005, 02:17 PM, said:

neither worked.. i am going to find the cds that came with the computer and see if they have the drivers on there. if not im lost for a solution. i even went on dells site and pulled up my computer and downloaded the drivers, but they said no devices were found...

Personally I would telephone Dell's tech support for help since our suggestions are a complete dead end.

A Dell search I did:
CD drive does not work
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#9 User is offline   gunner 

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Posted 07 August 2005 - 01:50 AM

Would scandisc or system restore help?
If it isn't broke, tweak it.
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#10 User is offline   corjello 

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Posted 07 August 2005 - 09:54 PM

Andavari, on Aug 6 2005, 07:38 PM, said:

What were you doing to cause such a problem? Just curious.



sorry for the slow responses, but what i think did it was that i was messing around with my windows components and succesfully deleted all of them. and me not thinking straight, i said i would look for the dell cds right? well even if i found them, my computer wouldnt be able to use them because the drives dont work, DOH! :P so, ill check that link you posted and keep looking into the problem.

Edit: also, for somereason, ive tried system restore and it never works, it alwase says it failed to restore. ive tried multiple times.

)corjello(
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#11 User is offline   Andavari 

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Posted 08 August 2005 - 12:29 AM

corjello, on Aug 7 2005, 04:54 PM, said:

Edit: also, for somereason, ive tried system restore and it never works, it alwase says it failed to restore. ive tried multiple times.

I think detected devices are stored in a file on the hard disk, however I'm not completely sure. Sounds like you need a computer technician.
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#12 User is offline   corjello 

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Posted 08 August 2005 - 08:31 PM

yes, i think something is fishy, i dont believe it to be the hardware. and the system restore has alwase been like that, i am going to call dell today and ill post here what happens.

thanks for the help though!

)corjello(
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#13 User is offline   blitz 

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Posted 09 August 2005 - 05:19 AM

corjello, on Aug 8 2005, 12:31 PM, said:

yes, i think something is fishy, i dont believe it to be the hardware.  and the system restore has alwase been like that, i am going to call dell today and ill post here what happens.

thanks for the help though!

)corjello(


i had the same thing happen to me before. sometimes your drives wont appear after u uninstall a burning app. this worked for me.

Start Registry Editor (Start, Run and type in regedit then click)

Find "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist) value under the following key in the registry, and delete it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Quit Registry Editor.

Reboot.

NOTE: You might need to reinstall any CD recording apps you have, if they start to not work completely, after doing this.
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#14 User is offline   corjello 

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Posted 14 August 2005 - 04:00 PM

yes, that worked. score! actually i chatted with a dell techy and they told me to delete those, and when the computer started up, do some stuff in the bios (alt f) or something, then save and exit. its working now, just have to find my burner programs. thanks for the help everyone!

)corjello(
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