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Piriform Forums > Piriform Software > Recuva Discussion > Recuva Bug Reporting
Durness
No error log was generated for this issue.
  • I run Recuva as administrator.
  • I click ‘Scan’ (Drive C:)
  • Recuva finds in excess of 140000 files @ 100% of the search process.
  • Processing dialogue box appears for a few seconds.
  • Processing dialogue box disappears.
  • ‘(Not Responding)’ notification appears in the title bar.
  • I also notice it still says 'Searching' in the lower left corner.

The only way forward is to click the 'X' button and close the program when the 'Recuva is not responding' dialogue box appears.

I've Run Recuva on drive D: - found a similar number of files and displayed/functioned without a problem.

I've Run Recuva on drive E: (NAT DRIVE) - displayed/fuctioned without a problem.

Here's a little system information:

OS Name: Microsoft® Windows Vista™ Ultimate
Version: 6.0.6000 Build 6000
System Type: X86-based PC
Processor: Intel® Core™2 CPU 6400 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date: Phoenix Technologies, LTD ASUS P5N32-E SLI ACPI BIOS Revision 1002, 28/03/2007
SMBIOS Version: 2.4
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
Hardware Abstraction Layer: Version = "6.0.6000.16386"
Total Physical Memory: 2,045.94 MB
Available Physical Memory: 991.39 MB
Total Virtual Memory: 4.20 GB
Available Virtual Memory: 2.85 GB
Page File Space: 2.29 GB

If you need further information, please ask.


fireryone
You should post a debug report for the admin as well.

Open the properties of the recuva shortcut and add /debug to the end (outside the quotes), check if recuva leaves a log file, copy and paste the contents here.

After that try what I did to fix a similar problem (it would freeze/crash at ~80%):

Try running a chkdsk on each the C: drive

Click: Start, Run
Type: cmd
Press: Enter
type: chkdsk C: /F /V /R /X
Press: Enter
Press: Y to accept check on reboot
Restart your PC
Note down any errors chkdsk fixes
Test out recuva

Post here with any detail if it fixed the problem, or if it didn't.
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