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Piriform Forums > Piriform Software > Recuva Discussion > Recuva Bug Reporting
Jedimark
Tried to scan my 500GB Western Digital USB Hard Drive using the latest version (1.02.086). Previously I got the following error message: "Failed to reserve memory"
... but now I'm getting this message: "bad allocation".

Also with this new version Recuva always crashed on exiting the application. Vista's Problem Reports and Solutions Centre gives the following information about the crash:

Problem Event Name: APPCRASH
Application Name: recuva.exe
Application Version: 1.2.0.86
Application Timestamp: 46923171
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: ee21
Additional Information 2: 25e48371162d873903ea756be1694e48
Additional Information 3: 2925
Additional Information 4: 5901742770dc0eaaef159811f9d2f4a3

Regards,
- Mark
MrRon
Can you run Recuva in debug mode and post the log here
Thanks MrRon
Jedimark
I ran the application using the /DEBUG parameter and got the same error message. Were you expecting it to produce an error log somewhere. I checked in "C:\Program Files\Recuva\" and there was nothing in there.

- Mark
MrRon
/debug should create a log in the /Program files/Recuva folder, note that the argument is case sensitive.
MrRon
medicineman
I'm having the same problem as Jedimark - a 'bad allocation' error.

Error logs as follows:

Today's log under /debug
----------------
[2007-07-21 12:31:13] [INFO ] Recuva v1.02.091
[2007-07-21 12:31:13] [INFO ] System Info: MS Windows XP SP2, Intel® Pentium® 4 CPU 2.60GHz, 1022MB RAM, NVIDIA

GeForce FX 5200 (Gateway)
[2007-07-21 12:31:14] [ERROR] Exception: DriveNamesEnumerator.cpp(46) : The device is not ready.

[2007-07-21 12:31:18] [ERROR] bad allocation

Earlier log
---------------
Recuva v069
===========
System Info: MS Windows XP SP2, Intel Pentium 4 CPU 2.60GHz, 1.0GB RAM, NVIDIA GeForce FX 5200
[12:18:59] ErrorNo: 8 OtherInfo: Error No:536870920 ErrorInfo:Failed to reserve memory.

[12:32:57] ErrorNo: 8 OtherInfo: Error No:536870920 ErrorInfo:Failed to reserve memory.

Any ideas and thanks,
MM
MrRon
The log is really useful, thanks. We'll be looking into this issue during the next few days.
MrRon

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