Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen. She is none other than 75-year-old Mona "The Hammer" Shaw, who took the aforementioned implement to her local Comcast office in Manassas to settle a score, and boy, did she!

So on that Friday, Mona Shaw and her husband, Don, went to the local call center office to complain.

Let's pick it up, mid-action, according to Shaw:

Mona demands to speak to a manager. A customer service representative says someone will be right with them. Directs them to a bench, outside. (Remember, it's mid-August.) Mona and Don sit.

Tick, tick, tick, goes the clock. Sit, sit, sit, go Mona and Don.

For. Two. Hours.

And then -- this is the best part -- the customer rep leans out the door and says the manager has left for the day. Thanks for coming!

Oh, the sputtering outrage!

Hammer time: Shaw storms in the company's office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!
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Definitely more effective than an email. She deserves a medal.

When grandparents know more than the persons in-charge, now that's a shame for the company! I would like to see "Hammers" here in the Philippines to do some whacking of sleepy heads . Probably another of our outcry we may now call People Power 3 (v1 was against totalitarian, v2 was impeachment of a president, v3....).

Don't you just love a happy ending

The moral of the story, don't piss of granny especially when she has a hammer and knows how to use it.