Hello
As said in topic I need help with my windows media player (11) basically it doesn't work, for mp3 files it doesn't play sound for wmv I don't get picture or sound and on AVI I get picture and no sound, recently websites have stopped recognising my WMP plug-in for firefox and when I do view videos online using IE 7 I often just get sound and no picture, so in essence nothing works as it should. I have tried rolling back the installation then reinstalling but unfortunately it doesn't seem possible to full remove WMP for a clean reinstall due to it being a windows component, I'm guessing its missing or broken codecs but I have no idea how to fix these, please help.

--Misc. Info--
Windows XP SP2
Dell dimension 5100
Pentium 4 CPU 3 GHz
1.5 GB RAM
if any more information would be useful please just ask for it

Do you get any error messages at all when you try to play avi files or mp3 files?

Also a lttle read here may give you a few clues

http://support.microsoft.com/gp/tshoot_wmp11_more

Nope I don't get any error messages it seems to think its working as it should despite its blatantly not doing so.

I dont think anyone is reading this but I have reinstalled all codecs and still no change

Have you contacted Dell support?

Have you tried the Dell forum?
http://www.dellcommunity.com/supportforums...rd.id=dim_audio

Try Sherlock to find broken codecs

Maybe try uninstalling version 11, then install 10, reboot, uninstall 10, reinstall 11. reboot

Do alternative directshow players play the files that won't play in wmp? Be sure to temporarily disable any internal filters etc. on the player (MPC, Zoom, etc.)

Try playing the files in the old 6.4 wmp (Run->mplayer2)

Well it seems I have no broken codecs according to sherlock. I did what you suggested and rolled back to WMP10 (which also didn't work) and then reinstalling WMP11 but it didn't have any effect. I often use other player such as winamp and iTunes these don't fix or display the problems them selves. Interestingly the 6.4 WMP worked but how can I carry this over to WMP 11?
I belive this to be my Problem (I receive no error messages) I have followed their steps and still no change.


No I haven't yet but I will now

install k-lite mega codec pack, maybe it'll jar something
Does the event log show anything about wmp while trying to play files?

No that didn't work, and what event log?

Just throwing you out a bone here and although it doesn't fix the WMP 11 issue you could try VLC Media Player. VLC Media Player doesn't need any installed codecs to work properly, and even stuff it doesn't have registered as a file type can be dragged onto it and it may play it.

Control panel->administrative tools->event viewer

look at the 'application' possibly the 'internet explorer' or 'system' areas for any wmp errrors during attempted playback times, if found right click->properties for more info. maybe it'll produce some type of error code.

In applications I have a lot of errors from "MsiInstaller"
In security nothing of interest
In system I have a lot of errors from "Service control manager"
In ACEEventLog Nothing of interest
And internet explorer is blank which isn't a surprise because I use Firefox (yay firefox 3)

I investigate MsiInstaller errors as that means an install failed
Security usually has nothing of interest but my XP Home system accumulates a lot of those events but the XP Pro system does not
Service control manager errors should be investigated
Application error events should be investigated if they occur
Internet Explorer events always seem to be blank even though I use IE7

I like Event Log Explorer:
http://www.eventlogxp.com

Why not copy-n-paste an error event from the MsiInstaller failure here.

By the way Google will provide lots of information on Event log entries.

sorry I made a mistake there the MsiIstaller is showing warnings not errors

Please post an example.

By the way, do you see UPHClean events?

Type: Information
Date: 6/18/2008
Time: 3:07:47 AM
Event: 1001
Source: UPHClean
Category: None
User: N/A
Computer: IBMKS1
Description:
User profile hive cleanup service version 1.6.30.0 started successfully.

attached is a screenshot

Can you right-click on the 1001 and 1004 event error and copy what it says about each. I'm sure Yokenny will find this useful.

Meanwhile have a peek here at your errors

http://msdn.microsoft.com/en-us/library/aa368560(VS.85).aspx

If you follow the link under remarks for your event id, it gives a tiny bit more info on why this might happen.

ok as requested here are the properties of both 1001 and 1004

A thread here about this although I don't know if this has anything to do with your WMP11 problem

http://forums.logitech.com/logitech/board/...96&nobounce

unfortunately that's a dead thread and the problem doesn't seem to have been resolved in that case

A guy here claims to have solved it for his sytem, and is not happy with logitec's forums as no answer to this problem is given there.

http://www.omgili.com/newsgroups/comp/sys/...tall+error+1001

There again on another link I was on, it said.....

Issue: After installing Logitech QuickCam software, each time the system is rebooted, multiple messages appear in the Event Viewer log from the MSI Installer alternating between Event ID 1001 and Event ID 1004. The 1004 Event ID states that a registry key could not be read. The key may actually exist, but the error still appears

Cause: This is due to a bug in the Logitech software installer. The NETWORK SERVICE user is attempting to read a registry key it does not have permission to read

Fix: Grant the user NETWORK SERVICE “READ” rights to the registry key HKCU\Software\Logitech. Click on the Advanced button and check the “replace permission entries on all child objects” checkbox


There seems to be loads of people with this problem.

I'm not impressed with Logitech software as at one time it placed a huge amount of entries in the registry making HijackThis logs very hard to read.

I do have a Logitech R-20 speaker set hooked up to my XP Home system that is driven by a Creative Audigy2 sound card that is quite good but I dare not turn it up much as the subwoofer would send the sound to the apartment next to and below me getting the people angry at me.

Roy Orbison's Greatest Hits, The Best Of the Moody Blues and Bruce Springsteen's Old Man Tucker are among some of the CDs I have.

That's what a good set of headphones are for, they don't have to be uber expensive just a good set and you can play your tunes at anytime you wish without pissing off the neigbours.

Thanks hazelnut I think that problem is fixed... although I think this thread slightly wondered off the point

Okay, have a read here, and the replies a little further down the page.


http://techrepublic.com.com/5208-6230-0.ht...p;tag=rbxccnbd1

thought it was going to work there as I do use CCC and I did have it set to custom and also it has fixed one file format ones which are used online by WMP (sorry I couldn't find the extension) which I was just getting a black screen with the sound that one now plays correctly but for mp3s, avi & wmv (possibly more formats) i'm still missing audio

I have a good set of headphones and I totally forgot about them.

I'm gona use the Senior's moment defense yer 'oner

I'm glad your problem is fixed.

There is no charge for the off the point discussion and it relieves the boredom and the durn aching molar pain until the drugs kick in

Try changing 'Audio device to use' in the properties for 'speakers' in the 'devices' tab of wmp options.
Try disabling the computers audio in the 'sound, video and game controllers' section of the Device manager, reboot, re-enable it, reboot.
Try reinstalling DirectX.
Go to wmp options->plugins tab->Audio DSP, is there anything there?
Try reinstalling the audio driver.
Run-> dxdiag.exe any errors on the Sound tab? Try changing the acceleration level. Use the Test DirectSound button.

Ok I did all of those things and, and, and one of them worked It works again and it hasn't done that in over 6 months

Thank you everyone who contributed to helping me, much appreciated

Really glad you are all up and running with WMP now.

With all the steps you have taken from links to correct this problem, you should almost qualify as a computer programmer now

lol not quite yet but this the way to pick it up, I look after three machines which each have their own little quirks.