Now I've been using CCleaner for a couple of years without any problems with any version. Now I normally do a clean once a week and a couple of weeks ago I did a clean and shut the computer down. The next day all these 40 forum sites that I use all needed to be logged in again. Now before I logged in I opened CC and checked what was in my cookies to keep listbox and they were all listed as normal. So I logged back in to all my 40 forums and check CC again and no new ones were showing up in cookies to delete listbox.

I start back to work today after my 5 weeks holiday and when I start to use my 40 forums on WinXP I have to loggin on everyone again. Now I don't know if this is a quirk or what but it appears strange I have to loggin everything again and this as never happened before.

Anyone else had this problem?

I notice that sometimes.

Maybe it has to do with browsers other than IE?

Thanks for the reply Kenny but I use IE6.0 at home and work. How many different browsers do you use?

Just two but really they are the same which is IE7 and IE8.

I notice that I have to Log in after I run Glary Utilities Free as it changes something even though I have selected it not to clean the cookies.

Hi Keith,
Are you saying that this occurred on both your home Win98SE system and your work WinXP system ?
Or which system ?

davey

I didn't know you can have two versions of IE running at the same time. Any updates normally overwrite the existing ones.



Both systems Davey home and work I have to loggin again all my 40 forums.

They are two different systems.

Not really they are both Internet Explorer made by Microsoft.

The default IE with Win98SE is IE4.0. I've been using my ISP for 8 years and on their CD they have IE5.5 as an update. But when you install IE5.5 it doesn't leave 4.0 behind so you can use it if you want too it overwrites it so you still only have one browser. The same goes when I upgraded to IE6.0, 5.5 disappears and 6.0 overwrites it and the same goes for IE6.0 SP1. So I can't see how you can have IE7.0 and IE8.0 installed at the same time. From what I see of IE7.0 its a load of s*** compared with 6.0. Who in there right mind put and address bar at the top of the screen?

System A CPU 500MHZ PIII running IE8 beta2 with XP Pro SP3

System B CPU 2.4GHZ P4 running IE7 with XP Home SP3

System C CPU 2.8GHZ P4 running IE7 with XP Pro SP3

I don't now about you but I read from left to right starting at the top left so I like important things at the top and less important things like the Status Bar at the bottom.

Where do you like it?

Yes I'm the same. Titlebar at the top. Menubar File, Edit, View etc next. Action buttons Back, Forward, Stop, Refresh, Home etc next then the Addressbar. Not the Addressbar at the top under Titlebar, I wouldn't mind so much if you could move it but you can't.

You have these IE's on different computers thats why you can say that.

I'm trying Google Chrome on my old PIII with this post and so far I like it.

I haven't figured out why it red underlines some spell check words like PIII or how to put it into a dictionary but I guess there will be a forum set up for it in a while.

I'm off to see a local Acupucture doctor as my right hip is driving me nuts right now and last time I had a treatment it worked great but I had to pay for it myself as our Medical system did not pay for it at that time.

Wow !!! Unless it is something that you have unknowingly done.
I can understand the Work PC being some sort of administrative thing going on.
But happening on your Home PC seems like something malicious going on.
Keep us filled in.
davey

No wonder I have been having pain in my right hip.

I have a pinched Sciatic Nerve as the result whip-lash suffered in rear end car crash I suffered back in '96 that has not healed properly.

I visited a Chinese Physical Therapist near me that had an opening at 11:00am that I went to. I was in there almost 1.5 hours while he applied Acupuncture needles in key points then put me under a heat lamp for 15 minutes then massaged my neck, back and legs. I am going back there next Wednesday for another treatment.

I walked out of there feeling like jelly and the pain in my hip is now slight so I have to go to a drug store to get a heating pad and top up my supply of Ibuprofen.

Nope.


There is nothing malicious on my home computer as I've said before I have Uninstall Manager therefore I know virtually all files and what they do.

I'll keep you informed if it happens again.

I have noticed the same problem that you have. After I upgraded to the latest version (v2.11.636) every time that I run it , it wipes out all of my saved preferences and login info for websites. All of the cookies to keep are still saved like they were before. It is like the program is totally ignoring the command to keep those cookies and throwing everything away. I wish somebody would look into this because it is really annoying to have to login and save your preferences at multiple websites all of the time. Other than that I think CCleaner is the greatest thing since sliced bread.

Welcome to Piriform memberinmo.



Well I'm glad someone else has noticed this and its not just me. Though to be fair its only happened the once.

I've ran CCleaner twice since I installed the latest version and it did it to me both times. I could probably turn off cleaning cookies and keep it from happening but that is one of the best features of CCleaner.

I'm sure if you run it again it will do to you again. I hope they do a bug fix soon and release an updated version.

Hi memberinmo,
Welcome to all in mo "Show me" mo ?

Thank you for your report.

This may help if there is a "bug".
OS,edition ,32bit or 64bit and version ?

Snap shot of your Cleaner Windows tab and Applications tab.

Thanks again,
davey
P.S. I use WinXP Pro SP3 32-bit and I have not been able to create this situation.

P.S. I believe both of you. Just need an idea what your settings are.
Believe me , I get no fun out of retyping or re-entering anything. I would make a copy of my "Cookies" folder with all the good and 'junk" cookies if needs be so I wouldn't have to re-enter all that stuff again.
I would also recommend using the prior version from here if it continues. Fill us in with what happens with that also.
http://filehippo.com/download_ccleaner/4461/

Well I've said before I generally use CC once a week. I installed the latest version two or three weeks ago. I did a clean at the time just to check any differences and every web site contected ok without loggin in. The following week I did a clean and the next day everything worked ok. Last week I did a clean and I had to log back in on every web site not just the odd one, but all my original cookies where still there.



Yes I can post a screenshot of my Cleaner tab and Applications tab if it will help in any way Davey.

Here is a screenshot of CCleaner with the Windows tab, there is really nothing on the Applications tab that could be afffecting anything. My system is WinXP Home SP3 32-bit.

Click to view attachment

I had already thought about reverting back to an older version, I have the last 8 versions sittting in my downloads folder so it would be easy to do. I always save old versions because new is not always better. I had never had this happen until the latest version.

Thanks

What browser are you using?

I notice that you are using Full screen because I spy with my little eye the two overlapped squares in your pic you posted.

I haven't used Full screen since DOS days.

I learned that in Windows there are things like Tile Windows Horizontally, Tile Windows Vertically and size a Window by dragging the edge to as wide or tall as you want leaving the Windows overlapping so that I can change to a background Window really quickly.

Once you start using Windows the way it was designed you will be amazed at how many things you can do at once without having to remember where you left that last Full screen Window.

I am using Maxthon for a browser. That is really irrelevant though as opening CCleaner doesn't happen inside of the browser, you can size the window of it however you like. I opened it up and used Photoscape to capture a screenshot.

I prefer to use most programs utilizing the whole screen if possible. The only thing that I find window tiling useful for is working with spreadsheets. I run the taskbar on auto-hide and keep on top of other windows, this makes it really easy to access any of your open programs and still be able to see everything in them. You have to do entirely too much scrolling when using sized windows to see all of the info in them. Just my opinion though, everybody does what works best for them.

I also don't like to keep a lot of shortcuts on my desktop, I put them in my Quick Launch bar instead accessible through the taskbar. I don't like a lot of clutter.

Please be informed that I use Vista Home Edition 64-bit French (living in Switzerland). Since I installed IE8 Beta 2, all my saved cookies are ignored and wiped out when I restart my very standard 6GB test PC.

Read about Ibuprofen dangers! Especially if you're taking any prescription medications, but still even if you don't you need to know the risks. That's one pain killer I'll never take again.

Mine are cut and paste because I only use a 800x600 screen.

Anyway here are my two pics for Davey.

I have the same problem on XP Pro that I run on an old PIII because IE8 is faster than IE7.

I reported it the Microsoft IE8 beta area of their forum and I am now following the discussion there:
http://www.microsoft.com/communities/newsg...ng=en&cr=US

Scroll down to the Deleting cookies topic and you may have to sign in to post though.

I'm not on any other medication.

I read the directions carefully and dole out the maximum dosage each day in a separate container and I take nowhere near the maximum dosage.

I take them because I have a constant toothache in a lower left molar that I had root canal a few months ago that I have to make an appointment to go get extracted.

I also have lower back and hip pain due to an old car rear-ender crash that caused a pinched Sciatic nerve. A heating pad and Massage with Acupuncture therapy really help as well.

Thanks for your concern though.

You may have figured it out. I thought that it was CCleaner that was causing it so I reverted back to the last version. I had installed IE8 Beta 2 recently myself and last night had a security update that required an automatic restart in the middle of the night. This morning I had to log back in to websites and set preferences again, so apparently IE8 Beta 2 is the culprit not CCleaner.

Leave it to Microsoft to screw something up, they seem to be really good at that considering how bad they messed up with Vista.

Sorry that I pointed the finger at CCleaner becasue it doesn't look like it was their fault. Keep up the good work.

I have conducted extensive tests on the 32-bit and on the 64-bit environment. CCleaner works fine with IE7 and IE8 Beta2 in the 32-bit environment. But I regret to say that in the 64-bit environment with IE8, CCleaner does not work properly. IE7 works fine in the 64-bit environment.
Besides I wish to quote CCleaner itself when it says in its FAQ that "It's currently partially compatible with 64bit XP and Vista, there are a few non-critical issues which are still being worked on."

Hello,
well,I'm glad I'm not the only one ! Because that is very precisely what happened to me.I upgraded two days ago from the last 1.xxx to the latest 2.xxx and bingo,my cookies are not memorized by cc.This is only IF I REBOOT (rolled back to the last 1.xxx and it does the same now !!!)
I have xpSP3/32,IE7
Any ideas ? Thanks.

Welcome to Piriform Lou.



I thought I couldn't be the only one to see this problem. Reboot as never been a problem because I always turn off my computer at night there is no point in using Standby Mode.



Not yet we are still trying to find how many user have experienced this problem. And we've had no reply from Admin on this problem. We generally get a note problem noted will be fixed on next issue.

Ah,Keith,really can't figure out what has gone wrong....I've just realised that this pb didn't affect the second account I have on my computer !
Is there a crucial setting that I modified without noticing it ?

Not really Lou it all depends who has logged in the computer so it uses their own cookies. So in Options\Cookies that will show a list of all cookies in My Documents and Settings\&username&\Cookies folder. So you just select one you want to keep and click the -> button to transfer it to the Cookies to Keep listbox.

So the next person that logs in will have to do the same procress for their cookies. I'm not sure about admin rights for other users, do they have admin rights?

I notice that I have to log back in after I use ATF Cleaner or Glary Utilities even if I ask them to not clean my cookies.

This thread caught my attention. Im running IE8 B2 on Vista 32bit. I wasnt able to reproduce the problem regarding cookies and logins. The cookies I specified to keep always remained while all others were removed. No problems.

So I was determined to reproduce the problem. I noticed from the screenshots that the difference for me was not deleting the index.dat files. So like a moron, I checked the box and deleted the index.dat files. Rebooted and all logins for 20+ forums were lost.

3 index.dat files were removed:
5.85 MB's ...\Temporary Internet Files\Content.IE5\Index.dat
80 KB ...\Cookies\Index.dat
10 KB ...\Cookies\Low\Index.dat

I realized the problem was CC removed the index.dat files from the cookies folders. So I added the following exclusions:
Exclude8=FILE|C:\Users\xXx\AppData\Roaming\Microsoft\Windows\Cookies\|index.dat
Exclude9=FILE|C:\Users\xXx\AppData\Roaming\Microsoft\Windows\Cookies\Low\|index.dat

Ran CC after logging back into several forums. Checked 'Delete Index.dat Files' and performed the cleaning. This time the 2 index files for cookies were excluded. I rebooted and my logins were just fine.

So should CC exclude the cookie index files so users wont have this sort of problem? Or display a message box prior to cleaning? Maybe those files should be listed as a separate checkbox?

[ ] Delete Index.dat File
[ ] Delete Cookies Index.dat Files

The userguide mentions cookies in relation to the index.dat but dosent explain 'what to expect' when cleaning these files.

I am going to try your suggestion when I fire up the old PIII

I thought that was what the Cookies checkbox did?

Currently when you check the box 'Delete Index.dat Files' it includes the index.dat's located in the 2 cookie folders. Thats why its plural. I was suggesting to have

Delete Index.dat (for the file located in Content.IE5) and a separate Delete Index.dat (for the 2 cookie folders). The cookies checkbox deletes the actual cookies and not the index.dat files located in the cookies folder.

Edit: Basically if your going to keep/exclude cookies you have to either make the file exclusions for the index files in the cookies folder or uncheck delete index.dat files altogether.

Hello guys,
Disk4mat, from my experience with WinXP Pro SP3, I think it either a Vista/CCleaner thing or a Vista/CCleaner/IE8 thing because I am never shown the index.dat for the "Cookies" file to be deleted nor is it deleted as far as I can determine. My "Cookies to keep" are always left in my "Cookies" file along with the index.dat file and a desktop.ini file. I always have Delete index.dat under Internet Explorer ticked.
Just some more info to be used by all. P.S. I always have "Cookies" ticked also.
davey
P.S. Looks like you have a definite work-around for now though, until they come up with a fix.

Good info, thanks Dave.

I just broke out a drive image when I had IE7 (from a clean OS install) and both cookie folders and files are present. So its not limited to IE8 but it so far seems limited to Vista.

C:\Users\...\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
C:\Users\...AppData\Roaming\Microsoft\Windows\Cookies\Low\index.dat

I have the problem on my old PIII running XP Pro with IE8 beta 2

My cookies are in C:\Documents and Settings\Owner\Cookies\index.dat which I will Exclude and try a reboot.

Yippee! Success!

I added the cookies index.dat file into the Exclude area and I did not have to log back in here after a CCleaner run and a reboot.

I'll be watching for the symptom to occur after a Power off then Power on cycle.

Why the fancy fenaglin in IE8 beta2?

Ok then my settings ticked boxes or what ever are exactly the same at home Win98SE and work WinXP SP2 apart from I don't delete recent documents at work. I delete Index.dat everytime but when it deletes at home it creates a file Wininit.bak in the Windows folder that says

[rename]
NUL=C:\WINDOWS\TEMPOR~1\CONTENT.IE5\INDEX.DAT
NUL=C:\WINDOWS\COOKIES\INDEX.DAT
NUL=C:\WINDOWS\HISTORY\HISTORY.IE5\INDEX.DAT
NUL=C:\WINDOWS\HISTORY\HISTORY.IE5\DESKTOP.INI

Now this problem as only occured once at home and once at work and I've never had the problem again. So is it just a one off glitch?

This Cookies index.dat file stuff is all new info to me. Nothing ever affects my "Cookies" folder index.dat file.
This WinXP Pro SP3. I am using IE7 and not having the IE8 Beta 2 problem that YoKenny and the others are having. I have a feeling IE8 Beta2 is changing something that causes CCleaner to wipe the "Cookies" iindex.dat file or in other words "clean" the whole "Cookie" folder.

Keith, as far as I can tell, the one off glitch is that one day you ran CCleaner on both machines without a CCleaner.ini file in the CCleaner folder. It would also have been a day that you uninstalled the prior version. That is the only way I can recreate it.

davey

First of Davey I don't use the ini option. Sorry I used it once to see what was in the file. Saved it to a floppy then remove the ini option. Secondly I've never uninstalled any CCleaner version before I put the newer version in. If you do you loose all you registry settings and cookie list.

Hi,

I'm using Windows XP SP3, IE7, and CCleaner 2.11.636. I upgraded CCleaner, and it doesn't appear to keep any of the cookies I ask it to keep. For instance, I ask it to keep my Yahoo, my Verizon, and a few other cookies that I keep on a regular basis. While it's not the end of the world, it's definitely frustrating. Where should I look to fix this, and what other information might someone need to help me?

Thanks!

Hello Chip Stroll,
Welcome to the Forums.
Are you looking into your "Cookies" folder, immediately after running the Clean.
Any other browsers or add-ons that may have options set to clean these areas ?

Do you actually see these cookies to be deleted in the Analysis listing ?

davey