Full Version: CCleaner wipes out Vista help files
Hi. I've installed windows vista twice and I've noticed a pattern of Windows Help and Support not working anymore since using CCleaner for the first time after installation. Does CCleaner wipe out the help files? How do I stop this from happening? I'm about to do a clean install of vista sp1 and I want to keep the help files this time while still enjoying the benefits of CCleaner. :-)
What happens/happened when you launch help? CC dosent delete help files. Using CC on Vista Business Ed. with SP1 and my help works (I dont mean to be sarcastic)
Which items do you have checked in CC on the Windows tab? When you click Analyze, your presented with a list of files to be removed. Any entries for "C:\Windows\Help\Windows\en-US\"?
Also are you using the registry cleaner? That scans for missing help items in the registry. If your doing a registry clean, uncheck "Help Files".
Which items do you have checked in CC on the Windows tab? When you click Analyze, your presented with a list of files to be removed. Any entries for "C:\Windows\Help\Windows\en-US\"?
Also are you using the registry cleaner? That scans for missing help items in the registry. If your doing a registry clean, uncheck "Help Files".
QUOTE (BamBam @ Sep 7 2008, 05:00 AM) 
Hi. I've installed windows vista twice and I've noticed a pattern of Windows Help and Support not working anymore since using CCleaner for the first time after installation. Does CCleaner wipe out the help files?
No CC doesn't wipe out any help files.
Are you talking about the older Windows *.hlp files?
Well M$ in their wisdom don't support this file format with Vista thats because it doesn't use WinHlp32.exe. You can download it here Windows Help program (WinHlp32.exe) for Windows Vista
I have had a problem with help files not working on vista before. Its probably not CCleaner unless you used registry cleaner then it may have got rid of .xml as unused file extension not sure I dont use it.
I would click help and support & it would be blank or show "Internet Explorer cannot download / from help" error message
The problem was it had deleted the .xml file association.
It may fix it seems to be a common problem.
I found this fix on the Microsoft forums that you can download the registry file to restore file association for .xml files.
http://forums.microsoft.com/MSDN/ShowPost....84&SiteID=1
I also attached the file so if link gets removed. Right click registry file click merge.
I would click help and support & it would be blank or show "Internet Explorer cannot download / from help" error message
The problem was it had deleted the .xml file association.
It may fix it seems to be a common problem.
I found this fix on the Microsoft forums that you can download the registry file to restore file association for .xml files.
http://forums.microsoft.com/MSDN/ShowPost....84&SiteID=1
I also attached the file so if link gets removed. Right click registry file click merge.
In case people are uncomfortable about downloading a fix from a new member all vista association fixes including .xml files can be downloaded from here
http://www.winhelponline.com/articles/105/...dows-Vista.html
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