I apologize for this but I want to get to the bottom of these accusations ASAP. I hate people spreading BS when it doesn't exist.

Another claims is that:
"When you run the cleaner and are using Firefox and let it clean everything he couldn't access his homepage."

I don't see how CCleaner could possible cause this problem. Was this ever an issue?

Thanks

Ok this was in the other post:

"Firefox, they are probably running CCleaner while Firefox is open. This is easy to correct..."

Can someone explain? Is this simply a matter of restarting Firefox as I am guessing the problem is the cache is cleared if you run CCleaner with Firefox open?

Mastertech, this might enlighten you.

See here.

OK this is confirmed and needs to be rectified.

CCleaner v1.22.142
Firefox v1.0.4 and v1.0.6

With Firefox open running CCleaner corrupts any pages currently in the cache. These forums go white and on other pages links stop working.

-Closing and reopening Firefox does not fix the problem.
-Closing Firefox, running CCleaner and reopening Firefox does.

Which means this needs some sort of a solution. Either:

1. CCleaner needs to detect that Firefox is open and give a warning before cleaning
2. CCleaner by default should not clean the Firefox Cache
3. Finding out exactly why this is happening and fixing it permanently

At the very least a warning needs to be in place. Since I can reproduce this every time, it is a confirmed problem and something Firefox users will run into.

It's been suggested that CCleaner prompts/forces browser closing before running, but it was never added.

Right now though this issue appears Firefox specific and since simply restarting the browser does not fix the problem, something needs to be done as I can see this being a common occurence, which can lead to further bad mouthing of CCleaner.

A simple solution would be, by default deselect Firefox cleaning. Then when selected you are prompted with a warning, like the advanced section of the Windows Tab. That should eliminate 90% of the problem.

The issue is with both browsers. Running CCleaner again with the browsers closed fixes the issue.

CCleaner v1.22.142
IE v6.0.2800.1106

Using IE I did exactly what I did with Firefox, I visited the same pages and these forums. With everything open I ran CCleaner. Everything works fine. No broken links, white backgrounds ect...

This problem is isolated to Firefox.

The problem is NOT limited to Firefox. These problems have been occuring since at least v1.16.x. Do a search of the forums, it will happen anywhere. Such pages as cnn.com, yahoo and more get effected.

CCleaner v1.22.142
IE v6.0.2800.1106

Same procedure with www.cnn.com and www.yahoo.com. No problems they work fine.

Are you ignorant? Seriously? "Mastertech"... With a name like that it says more than enough that you're full of yourself. Just because YOU do not have that issue does NOT mean others have not had it.

That doesn't make any sense if the issue is a software issue it is reproduceable using the same software configuration. I will test this on other machines but the results will be the same because the software is the same.

Can you reproduce what you just described? I can't, however I can reproduce the Firefox issue every time.

If you read my posts, you would see that it is not I, myself that is having those issues. Because I do not use IE for web surfing.

Which makes even less sense why you are mentioning it. If the problem exists then I should be able to reproduce it. This is extremely important since this is the information Mr.G would need to fix the problem.

im not meaning to sound like an ass, but both of you, mastertech and tarun, have points. Mastertech, problems with programs dont happen to everysingle person out there, stop assuming it happens to everyone, if it did, i garuntee you it would be fixed. tarun, we all know you have a great expertise, try to explain it to him instead of calling names! Mastertech does need to realize what we are saying though.

)corjello(

PS: I have the problem with FF but not IE. so HA

If it is a real problem with CCleaner then it has to happen to everyone with the same OS, CCleaner version and Internet Explorer version. This is what you nor Taurun understand. This is the way software works.

Go away. You're just bringing up past DEAD things that are not major issues.

Actually the Firefox issue is legitimate and since it has not been rectified in some way it needs to be brought up. I really don't think you want me going away, considering how many people I have introduced to CCleaner.

Mmkay. Considering... Adding in factors of CCleaner being advertised on numerous sites.

354,630 - MSFN
104,264 - Neowin forums
2,300 - CCleaner forums
235 - Lunarsoft
461,429 total. Then seven million downloads on top of that. Wow. You're quite an influence. You contributed to what, under fifty?

Now one for you. Consider how many people you're annoying the hell out of. A far greater number.

More like a couple Hundred Thousand... Site. You should watch how you treat people you do not know.

Suuure thing buddy.

What do you think that the over 1 million people that visited the site ignored CCleaner? Or what was the number you used... under 50?

Now while I respect you Tarun, I have to say, you spend a lot of time swinging with other techs (as well as a few wannabe techs). You need to stop being so overly defensive and lashing out at them, seriously. You'll be a great tech when you stop hoarding knowledge and just let go, and learn from one another. Have you read Mastertech's site? It's almost great, except for the advertisements, and a few miscellaneous peeves I had which I will save for a later thread. And the name Mastertech. But I digress, my name is not much better, as I am neither of the things my name describes (kind of like IDM, which is neither intelligent, nor dance music)...

Well, I've seen that site before and it wasn't by him.

My site wasn't by me?

This topic has gone from bringing up an issue with CCleaner, to saying Mastertech doesn't advertise enough, to saying Mastertech lies about who he is. As much as I love reading this topic and laughing, this flaming needs to stop.

As for discussion on the actual issue at hand, Mastertech is right in saying if the same version of the OS, IE, and CCleaner are used, every computer will have the same problem. Although if some other program interferes, things may change.

I did a quick test and Mastertech is right, using XP SP2, IE 6.0.2900.2180, and Firefox 1.0.6, the issue is only reproducible in Firefox. An easier way to fix it instead of closing Firefox and re-running CCleaner is to just hold down SHIFT while reloading the page. This will force Firefox to download everything from the server rather than using the cache. It would be nice to have CCleaner tell the user to close Firefox before cleaning so it won't happen.

And although I probably shouldn't say it, your guide Mastertech does have some things that I'd recommend changing.

Feel free to make suggestions it doesn't mean they will be done, but feel free.

I just download CCleaner today while hyper threading, two were using FireFox; lycos.com and http://forums.delphiforums.com/NetworkSecurity,
had no problems.
BTW thats a nice freeware found it on the second link above.
Always looking for newer stuff to play with.

Out Of The Inner Circle

You need to browse some sites or do some searches in Lycos with Firefox, then run CCleaner without closing Firefox. Now try to do the exact same searches again, things like the links will not work now.

Can I assume you mean sites, oh master? I have seen the sights and they are something,see you later.............know the song? Let's live in peace. We all are prone to err.

Is this issue being addressed? A new version is released and still no resolution for this. Other "cleaning" programs will let you know your web browser is running. I see Firefox is still enabled by default and selecting it gives no warning.

I agree that this needs to be addressed but it isnt a critical problem. Give mr.g some time.

Addressed.

This issue could be resolved by prompting that the browsers will be closed before cleaning, then force the closing of them if they say yes.

Somebody edited my post I swear!

I understand I just haven't heard anything.

Click to view attachment

Has anyone tested to see if this is still an issue with the new version of Firefox, currently available as the Deerpark alpha?

No but I can confirm it happens with v1.0.6.

1.0.6 is just a security and stability upgrade of 1.0, 1.5 (now being tested as Deerpark) is a major revision of the browser, including significant changes in how graphics are handled. I don't know if this will involve changing the caching system, though.

Since the release of 1.5 is scheduled to take place in a couple months, any revision to CCleaner intended to change the way it interacts with Firefox should be designed for that version.

v1.17.090

I'm an experienced XP user, but a novice CCleaner user. FF is my deafult browser. Is this issue resolved yet please? I'm about to run CC and would like to know of any downsides!

--
Terry, West Sussex, UK

You can simply test it no permanent damage is done.

Im sure it will be fixed in future versions of CCleaner

OK, thanks both.

--
Terry, West Sussex, UK

-Closing Firefox, running CCleaner and reopening Firefox does.

Thanks very much, it certainly solved my problem

Opening the website that is "broken" and pressing CTRL+F5 fixes it too.