When trying to restore the registry I get the following error message:
“Cannot import C:\Documents: Error opening the file. There may be a disk or file system error.”
This is very serious. I need to restore some of the files from the last time I ran CCleaner. I thought this thing was safe to use!?!?!?!

What did you remove?(what problems are you getting because of this?)

You can't restore files with CCleaner, only registry entries. And CCleaner doesn't remove any necessary files, so if you computer is acting goofy due to deleted files, CCleaner is not the culprit.

When I try to open Windows Media Player, the following error message appears:

“An internal application error has occurred.”

It has something to do with: “Reregister Jscript.dll and Vbscript.dll,” According to http://support.microsoft.com/?kbid=831430#appliesto , - but these instructions are too vague.
Anyway, I try to avoid editing the registry manualy - I would perfer to have a safe application do it. That's why I use CCleaner in the firstplace.

Yeah ccleaner didnt cause this...

Anyway use this to fix it:
http://www.softpedia.com/get/System/System...ial-a-fix.shtml

Download it and hit the green arrow. Then hit go. Let me know if that solves your problem.(make sure all other programs are closed while running it.)

Do you remember what registry keys you deleted? Did they have anything to do with Windows Media Player?

I would suggest downloading and reinstalling WMP. You can download version 10 here. But once again, I highly doubt CCleaner was the culprit, as I have used numerous versions of it, and never had any problems with it conflicting with other apps, including WMP.

Something funky is happening… Now IE is acting-up. I have been getting an “error on page” message trying to view topics at Windows Newsgroups, and when I try to download DIAL A FIX I get: “The page cannot be displayed”

Never mind.. I found a mirror for download.

I ran Dial a Fix but it didn’t fix the problem. There was an error with Register WUAU DLLs.

I was wondering if you could confirm a suspicion of mine. I've noticed when downloading things from Microsoft that if I 'run' instead of 'save - run' that the downloads sometimes go to the Temp folder. If a download ends up in a Temp folder would that cause problems like the one in this thread? CCleaner does clean up temp folders (right?)?

Thank you!
K

If a file is in use (for example, if the file is an installer and you are using it), I don't believe CCleaner will touch it. I know that Windows won't let you delete files that are in use, such as a song that is playing, or a picture that is being edited, and I think CCleaner runs under the same rules.

Plus, CCleaner will only clean out the Temp folder if you tell it to, and hopefully you aren't running CCleaner while you are installing an application!

Why do I get an error message when I try to restore the registry backup that CCleaner created? Regardless of what caused the problem, I first detected it shortly after running CCleaner. If I am to troubleshoot properly, I need to undo CCleaner's changes to the registry. Presently this is not possible.

Ha Ha Smart A**.

K

Honestly, I've never gotten that message before, but if it is a file system or disk error, I do have one suggestion:

1. Open up My Computer, and right-click the drive that Windows is on (most likely "Local Disk (C:)")

2. Select Properties at the bottom of the list that comes up

3. Click the Tools tab in the window that appears

4. Click the Check Now button under the Error-checking section

5. Check both boxes and click Start

6. After choosing Yes, restart the computer, and let it run the scan

This will hopefully repair any disk/file system errors that you are encountering. Certainly worth a try!



Sorry, couldn't resist!

He is right though krit86lr.

product53 hold off for a while, I'm waiting for a response from the creator of DAF if DAF will fix your problem.

Point taken. I bow to your wisdom o great one

K

A reason why merging a .reg file can fail is if the shell extension 'Merge' is broken and missing parameters.

Instead try to import the CCleaner .reg backup using the main Regedit GUI:
1. Start, run, type in regedit.exe
2. Click File->Import, browse the the .reg backup.

If this doesn't work you'll have to log onto your system as the System Administrator. If it still doesn't work try it as the System Administrator in Safe Mode, as you may have some sort of security software blocking the importing of .reg files.

Ok djlizard said that dial a fix does register both of those dlls. Turn off all security programs you have running(AV, spyware, ect) and make sure that your loged in as an admin. Then hit the green check mark and then go and see if it will work.(reboot after running it)

I still get the same error message:

“There was an error while registering the object C:\WINDOWS\system32\muweb.dll (with flag(s): “/”).”

Also, I cannot use Regedit to import the file. I get the following error message:

“Cannot import C:\Documents and Settings\My Documents\regbkup.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.”

What happens if you click Start > Run > regsver32 muweb.dll ? This will register a .dll

K

Im not really familure with the functionality of Regsvr32.exe. I typed "regsvr32 muweb.dll" and got "DllRegisterServer Failed." Typed: "Regsvr32.exe /muweb.dll" got: "Unrecognized flag: /muweb.dll"

You need to type either (regsvr32 muweb.dll) or (muweb /RegServer), but not Regsvr32.exe /muweb.dll

Did you get Jscript.dll and/or Vbscript.dll reregistered?

I'll get back to you in a little while. Can you post your error codes? It could save some time.

product53, I need you to do a few more things really quick.

Start > Run > CMD.EXE
Okay now type "net start WUAUSERV" (without the quotations)

Stay in command promp and now type "NET START" (without quotations) This will display your active services. You have a service stopped somewhere that needs to be started. After that you can register all of your DLL's. But first you need to be able to connect to the Microsoft's Library.

I believe you're almost out of the woods.

Typed: regsvr32 muweb.dll
Got: “DllRegisterServer in muweb.dll failed.
Return code was: 0x8007005”

Typed: muweb /RegServer
Got: “Windows cannot find ‘muweb’.”

In CMD.EXE typed: net start WUAUSERV
Got:
“System error 5 has occurred.
Access is denied.”
(I was not logged in as administrator. –Should I be?)

In CMD.EXE typed: NET START
Got List of started services, also: “The command was completed susseccfuly.”
(I was not sure what I was looking for here. It did not say anything about a stopped service or WUAUSERV)

System error 5: http://support.microsoft.com/kb/256299/EN-US/

Permissions: Yes logon as administrator.

Are you using Windows 2000?

Hi Product53. Were you logged in as admin when you tried dial-a-fix...if not, that could be why it didn't work for you.

K

OK, now we’re getting somewhere…
I am using XP 5.1 Home / SP-2

I was logged on as admin. and disabled security apps for Dial a Fix.

Logged on as admin:
Typed: regsvr32 muweb.dll
Got: “DllRegisterServer in muweb.dll succeeded.”

In CMD.EXE typed: net start WUAUSERV
Got:
“Requested service has already been started.”

In CMD.EXE typed: NET START
Got Same:
List of started services, also: “The command was completed successfully.”

What do these things do?

Does WMP and explorer work now?

OK, now we’re getting somewhere…
I am using XP 5.1 Home / SP-2

I was logged on as admin. and disabled security apps for Dial a Fix.

Logged on as admin:
Typed: regsvr32 muweb.dll
Got: “DllRegisterServer in muweb.dll succeeded.”

In CMD.EXE typed: net start WUAUSERV
Got:
“Requested service has already been started.”

In CMD.EXE typed: NET START
Got Same:
List of started services, also: “The command was completed successfully.”

What do these things do?

Does WMP and Internet Explorer work now?(are you ignoring me or something?)

When I’m logged on as admin., type: “regsvr32 jscript.dll” & “regsvr32 vbscript.dll”, they work, and I can open WMP.
With my regular limited account they didn’t work nor did WMP. Error messages all- around.

Ok just run dial a fix as an admin. Then see if they work on the limited account.

Ran Dial A Fix with no problems, but WMP still doesn't want to cooperate.

Also after you do this make sure you reboot fully. (not just switch accounts.)

No such luck.

User profiles on WinXP can and do become broken as in the user profile's registry "HKCU" and perhaps some other things, it happened to me and my only solution after troubleshooting was going to be too time consuming and most likely wasn't even going to fix everything was to just create a new user profile. The new profile will of course initially need admin rights in order to copy all necessary files, e.g.; My Documents, etc., from the old profile into the new profile. I just deleted my old broken profile after I copied all my files.

So deleting HKCR\WMPCD would cause that to happen?

Well, I finally gave up trying to pin this thing down, so I ran system restore… probably the best application Microsoft ever created. WMP: appears to be working fine… Microsoft Newsgroups: swimmingly.
Thanks to everyone for they’re time & effort. I started a merge with a CCleaner .reg file, but then stopped because I probably don’t need/want to try restore them now.

I haven't the foggiest ideal, but things in HKCR could be rebuilt simply by reinstalling the application that isn't working. What I was stating is that the registry itself HKCU = HKEY_CURRENT_USER can go kaput on a user profile and be full of errors or missing data, etc., which is the reason I no longer use a horde of registry cleaners and only use CCleaner, EasyCleaner and RegSeeker with a big exlude list.

In the future when you scan for issues look for WMPCD (HKCR\WMPCD) and uncheck it. It can't hurt, and it's what I do.

I don't think WMPCD has anything to do with user accounts. I looked it up, and it appears to be entirely related to WMP, with no reason to affect your account. Plus, if CCleaner found it, it shouldn't have any relavance to anything, and next time it is needed, the WMPCD entry will just be recreated. I dunno, tell me if I'm wrong. Here is a link to what I found.

I've read that link before, but I don't really understand. I suppose that I don't understand Andavari's post either because he said "HKCU" is user profile's history so I assumed that the two were related. I'm honestly not familiar with user profile's registry. I usually play around in all of the other parts.

I will do some research, and try to understand it better.