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Piriform Forums > Piriform Software > CCleaner Discussion > CCleaner Bug Reporting
Rev_Jim
I'm using Windows XP SP2, and just downloaded the newest update. Every time I hit the Tools button, the program crashes and closes. Everything else seems to be working fine, but I'd like to have the functionality of Tools.

Any suggestions welcome!
Lizidian
Try deleteing and redownloading/reinstalling.
krit86lr
Welcome Rev Jim smile.gif

Often this occurs because you need to update your Visual Basic runtimes. You can read more about it here. Download and install VB6, then post back and let us know if you are still having any problems.

Good Luck!
K
Andavari
After you install VB6 make sure you restart Windows, even if the installer doesn't tell you to do so!
krit86lr
QUOTE(Andavari @ Jun 19 2006, 09:06 AM) [snapback]40874[/snapback]

After you install VB6 make sure you restart Windows, even if the installer doesn't tell you to do so!

Yep! Thanks Andavari. wink.gif
Rev_Jim
QUOTE(krit86lr @ Jun 19 2006, 11:38 AM) [snapback]40889[/snapback]

Yep! Thanks Andavari. wink.gif



I did everything suggesting, the problem still exists. Whenever I click on Tools, the program crashes.
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