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Piriform Forums > Piriform Software > CCleaner Discussion > CCleaner Bug Reporting
pantherman
I tried to update to the latest CCleaner. But the install wizard keeps telling me an exe file is missing. I have tried it now three times from each download site, restarting computer after trying.
I use Windows XP Pro.
Not sure what to try next, unless I uninstall previous version. But the instructions say that is not needed?
hazelnut
Hello pantherman and welcome to the forum. smile.gif

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.
Andavari
You may want to look at the thread What to do if CCleaner won't install.
pantherman
QUOTE(hazelnut @ Dec 19 2006, 11:14 AM) [snapback]57892[/snapback]

Hello pantherman and welcome to the forum. smile.gif

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.


I am choosing "Run" from download box. Would choosing "save" be a better option?
hazelnut
QUOTE(pantherman @ Dec 19 2006, 04:55 PM) [snapback]57922[/snapback]

I am choosing "Run" from download box. Would choosing "save" be a better option?


Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts smile.gif
pantherman
QUOTE(hazelnut @ Dec 19 2006, 05:36 PM) [snapback]57928[/snapback]

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts smile.gif

Thanks for the suggestion. Just tried and have setup saved to Desktop. Same result though. It starts installing then up comes a box saying, "Error opening file for writing. C:\Program Files\CCleaner\CCleaner.exe"
hazelnut
Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.
pantherman
QUOTE(hazelnut @ Dec 19 2006, 07:40 PM) [snapback]57944[/snapback]

Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

It is already called "ccsetup136.exe". But I will try any other suggestion?
hazelnut
Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleaner.com/index.php?showtopic=5739
pantherman
QUOTE(hazelnut @ Dec 19 2006, 08:29 PM) [snapback]57952[/snapback]

Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleaner.com/index.php?showtopic=5739

It might sound a stupid question, but the link says to create a "download directory". How do I do that?
Andavari
QUOTE(pantherman @ Dec 19 2006, 02:33 PM) [snapback]57953[/snapback]

It might sound a stupid question, but the link says to create a "download directory". How do I do that?

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.
    To make a download folder:
  1. Open drive C:\
  2. Right click and create a New Folder.
  3. Name that folder something like these examples:
    Downloads, My Downloads, My Download Files
  4. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft
pantherman
QUOTE(Andavari @ Dec 19 2006, 09:23 PM) [snapback]57959[/snapback]

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.
    To make a download folder:
  1. Open drive C:\
  2. Right click and create a New Folder.
  3. Name that folder something like these examples:
    Downloads, My Downloads, My Download Files
  4. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

Many thanks. Update now successful.
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