Hi everyone,

In order to help diagnose problems, specifically if the program shuts down after pressing "Run Cleaner".
Can you select each of the options on the tree individually and then report which one it closes down on. This will speed up the release of any fixes.

I've been having the "Run Cleaner" problem with the newest version. These are the items I have selected, pretty much the same ones I've used in every version.




edit: not entirely sure but I have a feeling it might be Java. When I de-selected it everything seemed ok. The program always closes when the Java console is running in the tray.

It fails for me when I check Windows Explorer/Recent Documents. Any other combinations of check marks works fine. i am on xp sp2, using CCleaner 1.15.078.

uninstall the old one and install the new one works for me.

I look at the screenshot above and notice that CCleanear reports in left upper corner:

- on my XP Home with SP2 only MS Windows XP,
- shows 511 MB RAM except 512 MB RAM.

the reason it shows 511 is cuz (if u check in system properties) it will also say there..

the reason for this is cause u have set in your bios 2 hold back 1 MB of memory

Not sure if this is the proper place to post this but here it goes.
The problem is CCleaner shuts down when I try to back up the issues prior to fixing them. I can run the cleaner with no probs but when I scan for issues and go to fix them it shuts down when I try to back them up.
I am running WinXP SP2 and my CCleaner version is 1.15.078.
I do not have the shut down problem when backing up issues with the previous version.
If you need a screen print please tell me how to do that as I do not know how to get a screen print.
Thanks for any help anyone can give me.
Darla

It's pretty stupid, but when you rename the installer you can't complete the setup anymore.

I know this is a little problem...but maybe something to look at sometime.

When you right click to select all, for the issues scan, the item that you right click on is not selected.

I have seen this problem in all versions that i have used, even up to the newest 1.15.078.

Keep up the great work!!

to do a print screen, you need to find a button/key on your keyboard that say "print screen" or something similar. press it when you want to capture the current screen. then open up a image edition program (microsoft paint for example) and then paste it. save it.

hope this help.

Hi,
I updated today the new Version of CCleaner, it's all ok, but under "Applications" it doesn't show "Adaware", but i have Adaware 1.05 SE on my System. I use Windows 98SE. Has anyone else the same Problem ?

Hello, G.

The Japanese version was downloaded.
Although there was a report when there was a problem as which the character is not displayed correctly, it turns out that it is Japanese.

I am regretful. But, However, I think that this problem will improve in the future. I continue cooperation. from now on -- much .

It carries out powerful. For Japanese users.


Thanks.

Same here, maybe is the same bug?

But when I try to search for issues again, select them all, and repair all them, It does OK...
P.D: This is my first post! btw, CCleater is a excellent utility, I will recommend it in my webpage. Keep it freeware!

After I run CCleaner when I exit somtimes this error comes up

CCleaner.exe - Application Error
The instruction at "0x7c910f29" refrenced memory at "0x65747379" . The memory could not be "read" .

Click OK to terminate the program

I've seen spyware/adware/malware cause this, even viruses. Bad memory can be a cause as well.

Try and download this. It's an awesome freeware pc maintenance package.

Refer to this page for the settings and instructions.

PM me with questions that you might encounter.

I'm using CCleaner v1.17.90 on Win XP Pro sp2

It fails for me when I check Windows Explorer/Recent Documents. Any other combinations of check marks works fine.

Other than that, I like the program.
Hope this helps.

1.17 seems to have a few bugs ? If anyone wants I can e-mail them the last version, 1.16

Using v. 1.17.090 and unticking Windows Explorer Recent Documents, it no longer crashes to Desktop after Analyze/Run Cleaner.

Great little program!

Never used a forum post before, so please excuse if this format is wrong in replying. and apologoes for the long post.

I am using CCleaner v.1.17.090 and after a lot of testing found out that the combination that causes CCleaner to shutdown, not clean the selected items, or remember selection changes, occurs when BOTH Autocomplete Form History and Recent Document History are selected. All other item selections/combinations are irrelevant. If these items were not both selected and then you select both, if you then directly press the Run Cleaner button, you will find that it will work correctly (and continue to work correctly while you click on the Run Cleaner button, until you exit the program and then run CCleaner again, then it fails to work correctly and shuts down when clicking on the Run Cleaner button.

Also if you find you have these two items selected and you deselect either one or even both of them and then click the Run Cleaner button, the programs shuts down and loses your selection changes you made prior to pressing this button.

To effect the change you need to deselect either one or both of the above mention items (and make any other changes you desire), and then press the Exit button. This then correctly saves the changes you have made, thus ensuring that both Autocomplete Form History and Recent Document History are NOT simultaneously selected, which then ensure correct operation of CCleaner, instead of it just shutting down and doing nothing and forgetting any item selection changes.

Making Option changes does get remembered correctly even if the program subsequently closes when pressing the Run Cleaner button.


Here endeth the info.

Hope this helps in quickly fixing this bug.

Many thanks for a great program.

Could you include a shredder option to specify the byte/bytes data that you want to overwrite the deleted files with, and the number of shred times you want to repeat doing this. Also include a random key generator option, where you just specify the number of bytes length and number of shreds, for all the really paranoid users out there.

Joe

Hi guys!

Great program. Well, ok, it would be if it worked.

Here's the thing. Latest version CCleaner, XP Home, SP2, have deselected every tick box that can be cleaned, hit Run Cleaner and poof, it vanishes.

I have tried to deselect things, exit and try again, same thing happens. I have rebooted, tried again, same thing happens. I am only posting this as it seems to be a new wrinkle- instead of deselecting a couple of items I deselected all, and still have this "bug". I'll keep trying , as I'm sure we all will. These things work out eventually. But when it's sorted out, this app will be the second most used on my machine!

Take care all!

Hi posted in bugs a few minutes back on "not emptying trash and temps".
After reading about CC shutdowns I now wish I'd posted here first (I hate writing).

I did notice recently CC would close it's window without a visible error, even though close after clean was not selected... so I just went in and unchecked the Index.dat and Autcomplete and hit run. Presto! It didn't close on me and my trash was emptied.

I hope this helps..

I think this would classify as a bug. The categories get out of order when adding entires in winapp2.ini.

Added

[Downloaded Installations]
LangSecRef=3025
DetectFile=%windir%\Downloaded Installations
Default=True
FileKey1=%windir%\Downloaded Installations|*.*

The Windows category is now second. See screenshot.



UPDATE: FIXED IN NEXT RELEASE.

CCleaner not cleaning correctly.

[Current User Temp]
LangSecRef=3025
DetectFile=%userprofile%\Local Settings\Temp
Default=True
FileKey1=%userprofile%\Local Settings\Temp|*.*

It won't delete any folders in that folder. Can you have it to delete everything in that folder? (Except for files in use of course).

UPDATE: NOT A BUG, IT'S A SETTING IN OPTIONS.

Experiencing some sudden shutdown. Believe I've used this version before without problems but now -- when starting -- if I choose Run Cleaner right away it'll shutdown before finishing. If I instead click one or options off and then on again, it works fine. Very weird.

Using version 1.18.101. XP SP2. Analyze works fine.

Edit: What I've found is this: When 'Autocomplete from History' is enabled it crashes. And by crashes I mean it close without finishing the cleanup and without saving settings. No error/popup is shown.

BTW -- for this, MrG added a comment
http://forum.CCleaner.com/index.php?showto...5683&#entry5683

This is a bug, I guess. It doesn't affect the program working wise, but it does get annoying.

The scroll bar in Applications doesn't start at the top, when you first run the program.

See Screenshot:

Extremely new here but need help.. mine comes up with CCleaner caused error in MSVBVM60.DLL. and will now close and thats after running for 20 minutes. i don't know what anything means. I would appreciate any input here. Technically, I haven't even gotten to use this program yet...thanks

Try installing this:

http://www.djlizard.net/dload.php?action=d...oad&file_id=131

after 39 minutes still same error, but thanks ,any other ideas?

Do you have Norton Antivirus (or any Norton product)?

If you DO, try this:
1. Start Norton AntiVirus.
2. Click Options.
3. Click Script Blocking.
4. Uncheck "Enable Script Blocking (recommended)."
5. Click OK.

If NOT, then... I dunno.

i do not have norton took it off long time ago but still had clean sweep so took itoff and ran it again and still same error.
anybody have any other ideas.
thank you

Here is a Technical Bug.

Version: 1.19.105

Not sure how long it's been in CCleaner. Just found it...

Applies to winapp.ini, winapp2.ini, winsys.ini, and winreg.ini

Changing the Default= value of an entry in any of the ini's, CCleaner will not recognize the new Default= value. You have to manually change it in the registry.

Cleaner runs great except it shuts down if I have "recent documents" checked. I can get around this by going into "options > custom folders" and adding the "recent" folder to the "custom folders to clean" window. Then everything works.

I am using XP Pro with service pack 2 and all the updates. CCleaner version is 1.19.105

Is there a manual .ini or registry fix for this or do I wait for the next release?

Have you tried the new dll in testing?

http://forum.CCleaner.com/index.php?showtopic=1121

Let me know if it still crashing or not.

I tried it.
Its ok so far, has not crashed...

Hi all.
This is my personal bug: when i launch CCleaner (Windows XP Pro SP2), it crash (kernel32.dll)


XML Report:

Update your CCleaner.

Browsing through - thought I'd have a look. Got HTTP 404's - "Cpanel" page states nothing there. Anything new on this? Thanks!

It's the latest version

Yeah, check http://lunarsoft.optichosts.net


According to your post, you're on 1.19, not 1.20.

MATCHING_FILE NAME="CCleaner.exe"
SIZE="454656"
CHECKSUM="0xB846C2C8"
BIN_FILE_VERSION="1.19.0.105"
BIN_PRODUCT_VERSION="1.19.0.105"
PRODUCT_VERSION="1.19.0105"
COMPANY_NAME="CCleaner.com"

Ouch, i downloaded it from download.com 3 ays ago, i'm astinished
I'll try to the 1.20 version then i'll report here, tyvm

Edit:
Well, downloaded and installed the 1.20 version and... the same damned error

Just a shot in the dark, but have you tried the VB6 SP6 runtimes? It can be found here in Bug Reporting as it's own topic.

its own topic. "it can be found in it is own topic" does not make sense. This is how you know when to use "it's" or "its".

Yes, was the first thing that i did.

Hi
I also have the same problem.
1.
I can't run Analyze to clean the garbage in my system.
The following message will appear.
Error cleaning Firefox cookies
28-stack space not enough.
2.
The CCleaner crash when xp-O.S. startup and appear the following message:
AppName:CCleaner.exe
AppVer:1.21.0.130
ModName:kernel32.dll
ModVer:5.1.2600.2180
OFFSET:0001EB33

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="CCleaner.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="CCleaner.dll" SIZE="49152" CHECKSUM="0xC2076D1C" BIN_FILE_VERSION="2.1.0.3" BIN_PRODUCT_VERSION="2.1.0.3" PRODUCT_VERSION="2, 1, 0, 3" FILE_DESCRIPTION="CCleaner" PRODUCT_NAME=" CCleaner" FILE_VERSION="2, 1, 0, 3" ORIGINAL_FILENAME="CCleaner.dll" INTERNAL_NAME="CCleaner" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.0.3" UPTO_BIN_PRODUCT_VERSION="2.1.0.3" LINK_DATE="05/12/2005 08:04:26" UPTO_LINK_DATE="05/12/2005 08:04:26" VER_LANGUAGE="英文 (英國) [0x809]" />
<MATCHING_FILE NAME="CCleaner.exe" SIZE="503808" CHECKSUM="0x2E3B63A1" BIN_FILE_VERSION="1.21.0.130" BIN_PRODUCT_VERSION="1.21.0.130" PRODUCT_VERSION="1.21.0130" COMPANY_NAME="CCleaner.com" PRODUCT_NAME="CCleaner" FILE_VERSION="1.21.0130" ORIGINAL_FILENAME="CCleaner.exe" INTERNAL_NAME="CCleaner" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x80810" LINKER_VERSION="0x10015" UPTO_BIN_FILE_VERSION="1.21.0.130" UPTO_BIN_PRODUCT_VERSION="1.21.0.130" LINK_DATE="07/12/2005 12:43:02" UPTO_LINK_DATE="07/12/2005 12:43:02" VER_LANGUAGE="英文 (美國) [0x409]" />
<MATCHING_FILE NAME="CCSubTimer.dll" SIZE="40960" CHECKSUM="0xD8AE4B74" BIN_FILE_VERSION="1.1.0.9" BIN_PRODUCT_VERSION="1.1.0.9" PRODUCT_VERSION="1.01.0009" COMPANY_NAME="Home" PRODUCT_NAME="CCSubTimer" FILE_VERSION="1.01.0009" ORIGINAL_FILENAME="CCSubTimer.dll" INTERNAL_NAME="CCSubTimer" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13AA4" LINKER_VERSION="0x10001" UPTO_BIN_FILE_VERSION="1.1.0.9" UPTO_BIN_PRODUCT_VERSION="1.1.0.9" LINK_DATE="05/31/2005 10:31:32" UPTO_LINK_DATE="05/31/2005 10:31:32" VER_LANGUAGE="英文 (美國) [0x409]" />
<MATCHING_FILE NAME="CCSystem.dll" SIZE="53248" CHECKSUM="0xA84764FA" BIN_FILE_VERSION="1.0.0.4" BIN_PRODUCT_VERSION="1.0.0.4" PRODUCT_VERSION="1.00.0004" COMPANY_NAME="Company" PRODUCT_NAME="CCSystem" FILE_VERSION="1.00.0004" ORIGINAL_FILENAME="CCSystem.dll" INTERNAL_NAME="CCSystem" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17A5E" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.0.4" UPTO_BIN_PRODUCT_VERSION="1.0.0.4" LINK_DATE="04/18/2005 15:44:28" UPTO_LINK_DATE="04/18/2005 15:44:28" VER_LANGUAGE="英文 (美國) [0x409]" />
<MATCHING_FILE NAME="lang-1028.dll" SIZE="11264" CHECKSUM="0xA8D8A0F" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/04/2005 15:18:16" UPTO_LINK_DATE="07/04/2005 15:18:16" />
<MATCHING_FILE NAME="lang-1033.dll" SIZE="18944" CHECKSUM="0xCA1342DA" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/04/2005 15:18:28" UPTO_LINK_DATE="07/04/2005 15:18:28" />
<MATCHING_FILE NAME="uninst.exe" SIZE="73881" CHECKSUM="0x16FF2C34" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="03/19/2005 13:58:24" UPTO_LINK_DATE="03/19/2005 13:58:24" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1149952" CHECKSUM="0x8147A4AC" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x11BD83" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:47:32" UPTO_LINK_DATE="08/04/2004 07:47:32" VER_LANGUAGE="中文 (台灣) [0x404]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1149952" CHECKSUM="0x8147A4AC" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x11BD83" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:47:32" UPTO_LINK_DATE="08/04/2004 07:47:32" VER_LANGUAGE="中文 (台灣) [0x404]" />
</EXE>
</DATABASE>

My version v1.21.130 will not run as cleaner, issues ok.
Just closes window.
Any suggestions?
Very new to this business as I never had trouble with any other version.

Hi, I have something to report. You kind of have an error on your CCleaner.com screenshots. Some of them have Tools and Options on the side and on the top of the main window where it was on the old versions.

Further to my post 46, I now have v 1.22.142 and that does exactly the same fault as before, CCleaner closes when trying to clean. Tried singly ticking every single box to see if any are ok and they all close CCleaner without cleaning . Issues seem to work.

Yes, SP6 is installed.
Damn...

I'm not really sure if this is a bug or not but I would like to report it.

I ran the issue scanner once, picked up about 50 items(fixed them) and then scanned right then again only to find about 20 more items. These items looked familiar to me only to be the ones I had deleted earlier.

Like I said I'm not really sure if this is a bug or not but I will continue on testing this.

Jobartley515