I have just paid for and tried to install the CCleaner package and everytime i do it goes through to the install page but doesnt do it. When i double click on the icon it just goes back to trying to install it. And i have tried to recycle bin thing and that doesnt work.
Frustrated now
any ideas anyone?
Claire
Full Version: Not downloading properly
Hello Clair22 and welcome to the forum 
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner.com/download/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner.com/download/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
QUOTE
First, there is no need to pay to have CCleaner, it is totally free
Yup CCleaner is absolutly free
QUOTE(fireryone @ Apr 13 2007, 06:32 AM) [snapback]68225[/snapback]
Yup CCleaner is absolutly free
Can I get my money back then?
QUOTE(hazelnut @ Apr 12 2007, 11:50 AM) [snapback]68111[/snapback]
Hello Clair22 and welcome to the forum
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner.com/download/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner.com/download/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it.
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
Have a look here Claire and try this
http://forum.piriform.com/index.php?showtopic=5739
Also where did you download the first CCleaner from?
http://forum.piriform.com/index.php?showtopic=5739
Also where did you download the first CCleaner from?
Claire, if you want your money back, that is probably between you and the site you downloaded it from. Sounds a bit suspect, to me!
You may also have a corrupt Windows installer. Here is a link to download the latest version
http://www.softwarepatch.com/windows/wininstallnt.html
http://www.softwarepatch.com/windows/wininstallnt.html
QUOTE(claire22 @ Apr 13 2007, 06:59 PM) [snapback]68229[/snapback]
I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it.
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
Please tell us exactly where you downloaded and payed for CCleaner, piriform only has a paypal link for donations:
Here is a sample of how CCleaner/pirifom ask for donations, you are in NO way required to pay for the software:
QUOTE
Although this software is free please donate to help support the software and site costs.
Everyone who donates $20 / £10 / €20 or more will be emailed all new releases before they're available to download on the site.
(Click on the image to donate using PayPal)
Huge thanks to those of you who have already donated!
Everyone who donates $20 / £10 / €20 or more will be emailed all new releases before they're available to download on the site.
(Click on the image to donate using PayPal)
Huge thanks to those of you who have already donated!
Hi, Claire22, welcome. 
If you paid for CCleaner by credit card, the card company may be able to help you. Sometimes they will refuse to pay a bill if there is a "legitimate" customer complaint. Good luck.
Often there is a time limit for filing complaints.
If you paid for CCleaner by credit card, the card company may be able to help you. Sometimes they will refuse to pay a bill if there is a "legitimate" customer complaint. Good luck.Often there is a time limit for filing complaints.
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